Assess your situation
Frame your case before taking any action. The right diagnosis avoids moves that destroy evidence or increase your exposure.
Resources · Prevention
Cybermalveillance.gouv.fr & 17Cyber: how it works.
In France, a free public scheme helps victims of cybercrime. Understanding its role, and that of the 17Cyber platform, helps you react quickly and well. Here is what they cover, when to use them, and how specialist support comes on top of them without ever replacing them.
These schemes are public and free. None of them will ever ask for your codes.
The first-call reflex
17Cyber: assess my situation
Free
Public, national
24/7
Online guidance
GIP
State-backed body
Then, if needed
Specialist support →
01 · THE PUBLIC SCHEME
A national public scheme exists to deal with cybercrime
Individuals and businesses alike can turn to a national public scheme. It has two complementary parts: an assistance scheme that informs and directs, and a “reflex” platform that helps assess a situation in progress.
The national scheme
Cybermalveillance.gouv.fr
The French national scheme for assisting victims of cybercrime, run by a public interest group. It informs, raises awareness and directs victims, and lists providers who can support them.
- An online diagnosis to understand what is happening to you
- Official quick-reference guides and prevention advice
- Referral to listed providers
The reflex platform
17Cyber
17Cyber is the “reflex” platform run as part of this public scheme. It helps a victim assess their situation and find out what to do: a first point of entry in the event of an incident.
- A single entry point for reporting and being directed
- Helps assess the attack and identify the right steps
- The “first call” reflex, free and public
02 · HOW IT FITS TOGETHER
The public scheme directs and informs; specialist support takes over
The public scheme and specialist support are complementary. One puts you on the right track; the other acts on the practical side: securing, preserving evidence, handling the formal steps, managing remediation or a crisis.
1RecogniseA doubt, a hacked account, a fraud, an intrusion: name what is happening.
2Assess17Cyber helps frame the situation and identify what to do.
3Get informedCybermalveillance.gouv.fr provides official quick-reference guides and advice.
4Be directedThe scheme lists providers who can offer support.
5SecureSupport takes action: cut off the exposure, preserve the evidence.
6See it throughFormal steps, remediation or crisis, in the right order and to the end.
03 · WHERE GALYCT FITS IN
What we add, without replacing the public scheme
Datashield Risk Consulting, which publishes Galyct, is listed on Cybermalveillance.gouv.fr. The State scheme remains the free entry point; we take over when evidence, crisis or coordination are decisive. In practice, we assess your situation and then point you in the right direction.
Evidence preservation & forensics
Collect and preserve what can serve as evidence (for your bank, your insurer, your lawyer or the courts) before the traces disappear.
Formal steps & crisis management
Manage remediation or the crisis unit, document every action, coordinate the parties involved, with method and strict confidentiality.
Hacked account, scam, fraud: let’s take back control.
After the public reflex, practical help: a guided diagnosis, a clear action plan, a file and letters ready to send.
Intrusion, ransomware, data leak: manage the response.
Incident handling, crisis unit, timestamped evidence register and compliance frameworks.
A guide helps you avoid panic and mistakes. It does not replace advice on your own case, and we never guarantee a result: neither identifying a perpetrator, nor recovering funds. We will never ask for your codes.
04 · OFFICIAL GUIDANCE
The free public schemes worth knowing
The French State provides reference resources for victims and businesses. Galyct does not replace them: we help you use them at the right time.
Cybermalveillance.gouv.fr
The French national victim assistance scheme: online diagnosis, referral to listed providers and official quick-reference guides.
Open the official website →17Cyber
The single entry point in France for reporting cybercrime and being directed to the right help: the “first call” reflex in the event of an attack, free and public.
Open the official website →CERT-FR · ANSSI
The French government centre for incident monitoring and response: alerts, security bulletins and recommendations from ANSSI, the national cybersecurity agency.
Open the official website →A doubt, or a sensitive case? Talk to an expert.
The public scheme remains your first, free reflex. When evidence, crisis or coordination take over, a first conversation about your situation, with no commitment and no sales pitch. An individual? Help starts free of charge, straight away.